RETURNS

Customer satisfaction is our goal, so we handle returns on a case by case basis to ensure each customer is happy with their purchase.  Any merchandise in unused, unwashed, unworn, in original package condition may be returned for a refund or exchange within 14 days of purchase.  Items sent to us for return/exchange in any other condition will be discarded and a refund/exchange will not be issued.  Please CLICK HERE to start your return.

REASONS FOR RETURNS

Some standard reasons for returning merchandise are: Item did not fit, I changed my mind, The item was not what I expected, The item is damaged or I received the wrong item. Custom, Branded or personalized orders cannot be returned.

DEFECTIVE ITEMS

If you received an item that is defective or different that what you purchase you must notify us within 5 business days of receipt in order for us to process an exchange for you by emailing orders@primevalgear.com.  If you do not notify us within 5 business days a refund/exchange will not be issued.  If you receive a defective item your shipping will be refunded or exchange shipping will be waived.

REFUNDS
All refunds will be credited to your original form of payment or a store credit for future merchandise purchases. When returning a gift, you’ll receive your refund only as a store credit for future purchases.  Unfortunately, we cannot refund shipping charges.  Large purchases may be refunded via check in accordance with federal, state and local laws.

Mail Returns To:

All returns can be mailed via pre-paid shipping to:

2380 O’Neal Lane Ste H

Baton Rouge, LA  70816

C.O.D. returns will not be accepted.  Please review and insure all our your contact information on the return confirmation is correct before sending the merchandise back.  All exchanges or return fulfillments will be shipped back to you via USPS Priority mail.

EXCHANGES

Exchanges of purchases made by credit card will be credited back to the card. The replacement item will then be rebilled.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 888-888-8888 for assistance returning oversized items, perishable goods or other unusual merchandise.

 LOST OR STOLEN PACKAGES

All items/packages confirmed by tracking as delivered are considered complete. Any lost or stolen packages that occur after packages have confirmed delivery by tracking are not covered

SALES/CLEARANCE/FINAL SALE ITEMS
Sale, clearance and final sale items cannot be refunded.  Sale and clearance items are eligible for an exchange for the same item if available in stock.  Final sale items are not eligible for exchange.